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Returns Policy

If you wish to cancel your order please contact us as soon as possible by emailing at estore@theeasternloom.com or call +91 783 890 0901, if your order has not yet been shipped we can cancel your order and issue a refund straight away. If it has been dispatched then please allow for the item to arrive then return it to us to C 6 Janhit Apartment, Sector 9, Rohini, New Delhi, Delhi-110085, India and we will issue you a refund upon receipt of the goods, providing they are in the same sellable state that they were sent to you in.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.